SAP Field Service Management
2.2
About SAP Field Service Management
BENEFITS
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility
Recent Updates - Version 10.12.0
- NEW FEATURES
• Search for Equipments and Materials using Barcode/QR code scanning
• Creation of Equipments and Materials using Barcode/QR code scanning
• Supporting technician is now displayed on Activity detail screen
• Screen configuration for Contact Screen
Install On Your Mobile Device:
Install On Windows PC Or Mac:
