ServiceNow Agent
4.2
About ServiceNow Agent
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires the ServiceNow Madrid instance or later.
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2022 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Recent Updates - Version VARY
- New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• App crashing
• App notifications remain after deleting
• Read-only fields hard to read on bright screens
• Stock room numbers incorrect when swiping through tiles
• Forced logout if unable to refresh access token
• Keypad appears when no field is selected
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
Install On Your Mobile Device:
Install On Windows PC Or Mac:
