Visual Support
4.2
About Visual Support
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
• HD Audio
• Video frame rate auto adapt
• Screen sharing and co-browsing
• Live remote pointer
• 2 ways drawing and annotations
• Pause video, photos and picture saving
• Session recording
The app does not allow the remote agent to access any data stored on your device.
Recent Updates - Version 5.4.0 Build 3
- Digital Flows :
- Media Upload new metadata attribute
- Detection of Flow background/foreground changes
Bugfixes:
- SDF Media Capture: improve storing in Context
- SDF Media Capture: Unable to open video preview
- SDF: Barcode/QR code is offsetted when capturing a DataMatrix code
- SDF: Change UI/UX to start a new Flow
- SDF: error when opening an SDF during an on-going call
- GPS: GPS info incorrectly sent
- Misc: Signed Notes picture doesn't get uploaded
Install On Your Mobile Device:
Install On Windows PC Or Mac:
